Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in its original packaging. If returning due to style preference, item must be in its original condition. If returning due to breakage, please email firstname.lastname@example.org and we will let you know next steps for exchange or return. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If you need to exchange your product, send us an email at firstname.lastname@example.org and send your item to: GALMER, 43-01 21st Street, 130B, Long Island City, NY 11101.
To return your product, send us an email at email@example.com and send your item to: GALMER, 43-01 21st Street, 130B, Long Island City, NY 11101.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.